LET THE RELAXATION BEGIN

Arrive 15-30mins prior to any service. This will allow time to get changed and the relaxation to begin.

As a courtesy to other guests, we require 24-hours notice for any changes or cancellations, otherwise, the full fee may apply. please note for group spa bookings, cancellations within 7-days of the appointment date will result in a cancellation fee of 50% of the booked service cost, and cancellations within 72 hours of the appointment time will result in a cancellation fee of 100% of the booked service cost. Should you need to cancel within less than 24 hours due to illness, this fee will be waived. Please note that relaxation massages may be performed by certified spa practitioners, not registered massage therapists. Please check in with salon olivine reception at least 15- 30 minutes prior to your treatment in order to prepare for your services. late arrivals will end as scheduled in consideration of the next guest. To ensure a safe and relaxing treatment experience, we require that you complete a client intake form upon check-in. If you have certain medical conditions or are pregnant, certain treatment services may have to be modified or may not be appropriate. Please note all service, session, and treatment times include consultation and/or assessment procedures. Consultation times may vary based on individual guest needs. The spa is a place of peaceful relaxation. We ask that guests use their spa voices at all times. To maintain a tranquil environment, voice and video calls are not permitted. 

Running late please give us a call. We’ll always do our best to accommodate you. We may modify your service for the time that is remaining for you, but please be aware we work on a time-based schedule and want to ensure all guests are taken care of